LBNL Email Account

LBNL uses Gmail as their email service. Your LBNL email address will be provided to you at your badging appointment. You can access your email by going to gmail.lbl.gov and use your LDAP information to log-in.

Email Listservs

All incoming staff are entered into the following listservs:

• • level-1-jbei (for all JBEI Employees)

  • level-1-ese (for all ESE3 and ESE4 Employees)

  • listserv(s) of their respective division(s) 

If you need to be added to another specific listserv, or if you have any questions regarding listservs, please contact ESE-HELP@lbl.gov.

Signing Up For Emergency Alerts

LBNL has set up a Lab Alert System that will send you a text when there is an emergency.  Be sure to check the box for ESE to receive location-appropriate alerts.

Changing Contact Information in the LBNL Directory

LBNL maintains a laboratory phonebook with the employee/affiliate's LBNL Employee ID, LBNL email address, and mailing codes. This allows other LBNL employees and guests to contact you. In addition, the ESE shipping and receiving personnel will use this information to deliver any supplies or equipment you order. 

1. HR issues a new employee notification to the LBL help desk.

2. The on-call ICUSW worker handles the new employee ticket by sending emails to both the new employee and their supervisor with instructions on how to select  a computer.

3. The new employee ticket gets closed.

4. Supervisor follows the link in the email to begin computer request.

5. The request initiates a new computer request ticket for building/ordering the system in Service-Now.

6. Computer ticket request remains open in service-now until the job is complete.

7. The tech working with the new employee supervisor is responsible for picking up the computer and deploying it to the user.

8. Asset transfer to the proper custodian/user in AMS is addressed.

Are you leaving ESE and not sure what to do with your ESE assigned computer?

Here are some steps you could follow:

1. Save all your hard work.  Make a copy of your work files to your LBL Google Drive  under one  folder, probably named ESE,JBEI or ABF for your supervisor or work lead.

   • You might want to do the same on your laptop.  Put all your work, organized in one folder before copying it to the cloud

   • Make a copy for yourself!

2. Delete any personal files on your computer to protect yourself from any kind of identity theft, data theft..etc,  e.g. documents with social security numbers, checking accounts, credit card info...etc

3. Save your email.  You probably want a copy of all your LBL emails. Details here

4. Leave your computer with: 

   • iOps

   • Your LabOps or AdminOps contact when completing your checkout/exit appointment

   • Your supervisor or work lead

5. External Hard drives: If you have a lab-owned external disk, please return it to the same group listed above

6. Computer accessories on desk: Your computer and external hard drive are the most important items we need, so you can just leave the following on your desk:

   • Computer cable locks: If you have the key, please leave it inserted in the cable lock or in the drawer.

   • Keyboard, mice, USB hub, mouse pad, computer stand

   • When returned, we'll take a final snapshot of your laptop it will be wiped out securely. 

   • If and when you, a supervisor, or someone else within reason needs to retrieve files from your retired laptop, we’ll pull it from the final backup.

NOTE 0: (UPDATE) Try STEP B first and see if you get the "Server denied POP3 error" or not.  For whatever reason, some accounts require STEP A while some do not. 

NOTE 1: Increased security 'may have' changed access requirements.

STEP A:

Please do the following before the final 3 steps at the bottom or else you will get the following error (but try Step B first to be sure):

         Server denied POP3 access for the given username and password.

         Server returned error: "[AUTH] Username and password not accepted

1. In your lbl.gov email account, go to My Account by clicking on your circular Photo/Avatar image or email address on the top right hand corner.

2. Select Sign-in & security

3. Look for 2-Step Verification and enable it.

4. Complete the Wizard to activate it.

5. Go back to Sign-in & security and see if the 2-Step verify is ON.

6. Click on the App password below it.  It should exist now.

7. Two drop down boxes will require values.  Select [ Mail ] on my [ Mac ] or [Windows Computer]

8. Click on Generate

9. Copy the newly generate app password

NOTE 2: The new app password will be the password you will use (not your LDAP)  to compete the final 3 steps below.

STEP B:

So, you're leaving JBEI and want to take your email with you, here's how to do it in 3 steps.

1. First off, you'll need an existing personal Gmail account or create a new one if you don't have one.

   1. You're probably better off with a new account so it doesn't dump ALL the mail to your primary Gmail account, unless you really want to and are really good with filters.

2. Next, log in to your LBL Gmail account and go to its Settings (the Gearbox icon) and under Forwarding and POP/IMAP, check the box "Enable POP for all mail (even mail that's already been downloaded)"

3. Lastly, log into your new, personal Gmail account and in Settings under Accounts, click on Add a POP3 mail account you own then fill in the blanks with your lab email address and password.

   1. Under server field, add pop.gmail.com and use port 995

If you need further instructions and screenshots for reference, go here: 

Migrate All Your Old Gmail to a New Gmail Address

NOTE 3: Your Inbox should increment but it may take several hours or up to a day to show in your account.

1. • To keep things simple, there are 4 types of systems you can order if it's not a custom one:

     • • General purpose: works for most

       • Mid Tier: If general won't cut it for you

       • Graphics Performance: great for CAD users

       • High Power:  Computational, modeling, machine learning, deep learning

   • Submitting a computer request weeks in advance will give you a better chance of receiving the computer:

     • • early

       • on the due date

       • a few days after the due date

   • The due date is not always guaranteed, so to prepare, we suggest the following:

     • • Request the user to bring their own laptop for the first week

       • If the user doesn't have a laptop to bring:

         1. • Request for the availability of a loaner computer by emailing ese-help@lbl.gov 

              • We have a limited pool of loaners, so requesting one early will improve the chances of receiving one

            • Find a community computer in your area that they can use in the meantime

   • Delivery and installation of the computer are best done by: 

     • By scheduling a Google calendar date for when you will be onsite 

   • Follow up on your ticket for a better idea of when to expect your computer